The cloud-based customer service platform vendor Zendesk on Wednesday rolled out two new products, as well as a redesigned company logo and brand, all aimed at helping businesses take a more proactive ...

Zendesk aims to integrate Forethought’s self-learning AI agents across multiple customer service channels and platforms.

For more than nine years, the “laughing monk” has been a symbol of all that Zendesk represents, peacefully resolving problems to create happy customers. But the image emphasized a reactive nature, ...

Forethought was years ahead of its time and the 2018 winner of TechCrunch Battlefield.

Zendesk announced on March 11 that it entered into a definitive agreement to acquire Forethought, an AI customer experience company. The transaction aims to expand Zendesk's AI agent offering on its ...

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Zendesk, known primarily for its customer support software, has been expanding its offerings to cover more aspects of customer engagement. Zendesk Sell is one of the best CRM platforms on the market ...